Privacy Policy | Fairfax, VA | 703-321-4945

ATCIUS.COM RETURN POLICY

We want to ensure that you are satisfied with our service and our product. If for any reason you are unhappy with your purchase, we encourage you to call or email us, so that we can resolve the issue promptly. We want you to be completely satisfied with your purchases. So, we've tried to cover every situation you might experience. If you still have a question that isn't answered below, call us at1-571-350-9354 or email us at support@atcius.com. We can help process a replacement or a return.

Unopened Items

If you need to return a product that is still factory sealed, you have up to 90 days from the date you purchased it. You will receive a refund for the entire price you paid less shipping charges, or a credit towards an exchange. Sorry, but we cannot refund any shipping charges.

Defective or Opened Items

Remanufactured Cartridges

If you are unsatisfied with your remanufactured cartridge or find it has a defect, you have up to 90 days from the date you purchased it to return it. We will refund your purchase price. Again, shipping cannot be refunded.

Laser Toner Cartridges and/or Compatible Cartridges

If you are not fully satisfied with your laser toner cartridge or find it is defective it can be returned within 90 days of the purchase date . You will receive a refund less shipping costs.

(OEM) Original Equipment Manufacturer Cartridges

If you purchased an OEM cartridges such as an Apple, Canon, Compaq, Epson, Hewlett Packard, or Lexmark, it is covered under that manufacturer's warranties. If your product has a defect and/or you need to return it, we ask that you contact the manufacturer directly. Unfortunately, we are not able to process returns of any OEM cartridges that have previously been opened.

POLICY ON SHIPPING CHARGES

In the rare instance that you were shipped the wrong item, shipping would be refunded when you return it. However, we do not refund shipping charges for defective or customer initiated (changed mind) returns. If a customer has received free shipping on their order and needs to return it, credit will be given for the full amount of products purchased less the shipping charge if the entire order is returned.

REFUNDS

We swiftly process returns on items that are covered under warranty and/or unopened. Those refunds will be issued by the same payment method they were ordered within 1-2 weeks of when we receive the product back.

EXCHANGES

If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our 90 day return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange. If you would like to return any of our products for an exchange or refund pleaserequest for an RMA first via email at support@atcius.com. Make sure to completely fill out the RMA form that we email it to you and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.<br><br> Please use the address below for exchanges: Please make sure that following information is on the return form filled out properly.

COMPANY NAME
Address
Phone
Email
Include:
1) Your invoice or email confirmation. If you have misplaced your invoice, please contact us and our customer service representatives will help you.
2) A note detailing why you are returning or exchanging the product.
3) Your order number on the outside of the package.
4) Please ship your product via mail that can be tracked to ensure its arrival.
Once we receive your product, we will process it within seven to ten business days. We only accept products back for an exchange or refund for 90 days after the purchase was made. Only products purchased from ATCIUS.COM can be returned for an exchange and unopened products must be in sellable condition. ATCIUS.COM is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 1-571-350-9354 or emailing to support@atcius.com before returning any products.

PACKAGING ERRORS

If you have received an incorrect product(s), please accept our apologies. We ask that you please email us right away at support@atcius.com, or call 1-571-350-9354 and we will remedy the error.